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Policy and Terms

Hours
Our business hours are 7:30am to 5:00pm Eastern Time.
Processing for same day shipment stops at 3:00pm Eastern Time.

Shipment
U.S.A: Shipments are made by United Parcel Service.  Ground service will be used (air for Alaska, Hawaii and U.S. Territories) unless otherwise specified by the customer.  Shipments can be made via other carriers by customer’s request.
International: Shipments are made by United Parcel Service Air.

Terms
U.S.A: Net 30 days. C.O.D. until credit is established. MasterCard, Visa, Discover and American Express accepted. F.O.B. Fort Wayne, Indiana. No minimum order on standard items. On orders under $50.00 a surcharge will be added. We collect no sales tax.
International: Net 30 days.  MasterCard, Visa, Discover and American Express accepted. F.O.B. Fort Wayne, Indiana, U.S.A. Cash in advance until credit is established. Payment is to be made in U.S. dollars by checks drawn on a U.S. bank or by bank-to-bank transfer.  Please notify us prior to  check issuance or transfer so we can advise the total amount including shipping charges. $100.00 minimum order.

If you would like to establish credit, download a credit application here.

Pricing
Current pricing is available here.

Items cannot be combined for quantity prices. A shipping and handling fee and fuel surcharge fee applies to all orders. Prices for tooling modifications will be given in writing. Confirmation of specifications and prints required. Quotations are valid for 30 days. Quotations will specify minimum order quantities and over/under shipment information.

To request a quote, click here.

Returns
Returns are accepted for credit within 30 days of receipt of order and with prior written approval.  All returns are subject to a 15% restocking charge.  All returned goods must be in ‘like-new’ condition and returned in their original packaging.
All claims for damaged goods or incorrect items must be made within 48 hours of receipt of order.

Please contact us to discuss a return or claim.